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What’s your itinerary? March 11, 2009

Posted by drea in Uncategorized.
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Summertime has come quite early and so many of you might have relatives and friends from out of town raring to go to the beach and experience some of Cebuano culture. They might have been pestering you for weeks (which is simply a sign of their excitement).

This has happened to me many times and it took me a while to come up with an itinerary that’s not underwhelming. 

Any must-visit spots you tell your friends and relatives to go to — any hidden cultural treasure troves, any best-kept-secret eats? Share them here.

Into the sea…volume 2 on Flickr – Photo Sharing! October 24, 2008

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lovely sunset taken by rpeg at flickr.

Into the sea…volume 2 by rpeg. (taken @ san remigio beach club)

via Into the sea…volume 2 on Flickr – Photo Sharing!

Usability Fail (Cebu Pacific Air) October 24, 2008

Posted by drea in Uncategorized.
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I think a lot of websites in the Philippines desperately need something that’s actually functional. It took me two days to book my  Christmas flight via Cebu Pacific Air. Their famous tagline is “It’s time everyone flies.” While they have certainly made this possible with more accessible fares, booking an actual flight is time-consuming and tedious. I know they’re a major airline in this country, but just because it’s successful doesn’t mean it has to act like a monopoly.
My main complaints are that the fares posted on their website are inaccurate, and reserving a flight on the website is largely a hit-or-miss thing (does it depend on the day, the season, or the availability of tech support?).
The directory doesn’t list the numbers for the actual call centers. I called their cargo office by mistake and they gave me a wrong number. The other numbers on the directory are connected to either phones that ring off the hook, or are unmanned entirely, or even disconnected. I found the call center number on the website, which I called yesterday. When I called again today I was greeted with a lot of static and a dysfunctional touchtone connection. I ended up booking my ticket through the Manila call center instead.

When you can’t even trust the government to do it’s job in the simplest most basic sense, it’s quite disappointing to see that a company belonging to a reknowned business tycoon is so ill-operated in terms of customer service.

Hello world! November 8, 2007

Posted by drea in Uncategorized.
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